Hello! Does anyone know how to best get in touch with Kenna on orders taking way longer than quoted? I emailed the email address provided on her website twice now with no response in the past month and my order has been in transit since January 21st with no update :( I'm really worried and maybe as the shipper she might have more insight?
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Hi. I had a different package from a different seller get stuck in customs for over a month. Itâs definitely stressful and confusing on why. Every time I called they kept saying âitâs being processedâ. If you get into contact with usps, sometimes they have a number that works with customs directly. I personally had a bad experience with calling customs but I ended up with my package after 2 months. You can definitely try that!
I havenât gotten mine yet either, Iâm just assuming she hasnât packed it yet :) Iâm sure she has a ton of orders to go through and itâll be here when it gets here
Google âglobal package trackingâ and enter your tracking number in there. When you have packages moving countries, that has always been the most accurate and has details that I wasnât able see on other sites.
If itâs stuck in customs, which sometimes happens to small boxes, you just have to give it more time. Depending on what country your package is headed to, you can check out the expected time frames of when you can file a lost package. (And you can file that without Kennaâs help) đ Hope that helps and I hope it shows up soon.
If itâs already shipped she wonât be able to do anything but could it be stuck in customs? Iâve heard sometimes itâll get stuck there for awhile. Iâd itâs through customs you can use the same shipping number to check USPS instead of Canada Post. If itâs still with her on the website they have up to 50-60 days believe to get stuff out and I canât remember exact date she restocked but I donât think itâs been quite that long. Maybe check the FAQ on her website and that might have better info there too.