Okay y’all, there’s been a lot of negativity on here about the restock - and I get it! Emotions are high right now, especially for those who weren’t able to get anything. Let’s all try and take a step back, take a breath, and remember that at the end of the day, they’re just crystals, little physical objects. And there will be lots of restocks in the future from what I’ve heard!
Let’s also talk about some things that people have been wanting to see!
Cart Holds and Limits - I think if people had a chance to hold stuff in their cart for even 5 minutes, things would go much more smoothly! Kenna could consider placing a limit on the number of items that can be held in a cart at once as well.
Courtesy - of course, no one is entitled to a purchase any more than another person. But someone had mentioned considering those who have never ordered from her yet and I think that’s a great principle! Especially if you have purchased a lot in the past, on a future restock that contains more affordable items, I personally would think about letting others have a chance at the Kenna’s Crystals Experience.
I know it can be hard on a small business to procure a lot of stock, but based on Kenna’s success, I think it would be beneficial to her and greatly appreciated by her community if she did larger restocks! Perhaps even just restocking smaller things, like tumbles or raw stones.
Drop your thoughts below y’all!! 💗💗💗
I do like the idea of the cart hold! I was a first time buyer, and I had 4-6 items in my cart, and when I went to purchase only two were left, and as I was doing payment info a tumble didn't make it into the order :(. Kenna reached out to me and was sooo kind about it, so absolutely no shade or hate to her, she's a gem and I respect and love her very much. But a cart hold would be wonderful
These are good ideas! The 5 min hold would be amazing, or even 15 bc it takes a while to look at all the gorgeousness! I wasn’t even able to get through looking at everything before every single thing I’d put in my cart was snatched out of it and I ended up with nothing. I don’t like the frenzy and panic and stress. How do some people get so many things in their order??
In the past kenna has restocked before getting her orders out and it caused a lot of back log, negativity and hurt feelings for everyone involved. The way she does it now isn't ideal for her shopper's but it saves her a huge headache.
I think she said in response to someone that the domain that her website it on doesn’t support cart holds or she would do them
I think it’s reasonable to have a larger restock on smaller things like tumbles, cubes, raws and small spheres. But then again I have no clue what all behind the scenes looks like.
Also if you look at her last couple TikTok’s of “restock sneakpeaks” there was sooo much more than what was in this restock. So I have a feeling there could be another one soonish after she gets these orders out!! :) Also I love the idea of a 5 mins hold time because I lost some very special items in seconds 💜